CoolKit as an organisation is ISO 9001 accredited, demonstrating that we are actively interested in the quality management system in place and therefore the quality of the refrigerated vehicles we manufacture.
ISO 9001 specifies requirements for a quality management system where CoolKit can demonstrate its ability to consistently provide products that meet customer requirements and also aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity to customer, applicable statutory and regulatory requirements.
As we strive to manufacture and supply an industry-leading refrigerated vehicle service, it is only fitting that we adhere to the world’s leading quality management accreditation as a business, committing to the satisfaction of our customers and value their repeat business with us.
The accreditation is based on a number of quality management principle: a basic belief, theory or rule that has a major influence on the way in which something is done and used as a foundation to guide the business performance improvements.
Some of the major quality management principles we focus on are a strong customer focus, the motivation and implications of top management and the continual improvement of the process approach. It has only been possible to grow as a major supplier in the refrigerated vehicles market by constantly meeting customer requirements and striving to exceed their expectations. By making sure our service and products are delivered to a high standard, it has enabled us to maintain repeat business and relationships with our customers, gaining their confidence in our refrigerated vehicles as a valued asset in their everyday business requirements.
We value every aspect of the customer interactions with us, from initial enquiry, to the way we deliver our quotations, answer any questions a customer may have on the product, securing the order, processing the order through our in-house manufacturing facilities, quality checking the product before delivery, keeping the customer updated through the process, the delivery experience for the customer and the aftercare following the life span of our refrigerated vehicles. We see every interaction as an opportunity to enhance the customer experience which in return increases their loyalty and satisfaction, enhancing our reputation as a trusted supplier of refrigerated vehicles and our market share.
As a business we always make time to research the market and understand customers’ needs and expectations as they evolve with time. The expert knowledge we gain is clearly communicated across the business, so that every member of our team, from office based staff, to workshop teams, delivery drivers and even our suppliers feel valued within the business and strive to perform to the best of their abilities to match the respected reputation of the organisation.