Customer Service

At CoolKit we pride ourselves on our commitment to excellent customer service. From initial enquiry, our customers will deal with fully trained professionals within the temperature controlled transport industry, who will take the time to understand every aspect of their requirements and suggest the best possible solution for their needs.

A detailed proposal document will be provided via email, or in the post if preferred, detailing every aspect of the quotation. Whether the enquiry is for an insulated lining kit, a fridge van conversion or the complete package including the commercial vehicle, the proposal will highlight all the necessary information for our customers to understand our offering. CAD visuals are always available upon request which will demonstrate how the finished product will look like, including any accessories requested.

A vast range of information is available throughout our website, from case studies, to testimonials and downloadable information which can be used by our customers to understand more about us as a business and our reputation within the industry. Our manufacturing facilities based in Burnley, Lancashire, are available for viewings, where it is possible to see our operations in action. Depending on availability, our sales team can also carry out site visits with our range of demonstrator vehicles, so customers can get first-hand experience on the quality of our fridge vans in the comfort of their home or office location.

Throughout the order process our sales department will work effectively with our manufacturing operations through innovative production planning management, making sure every order is fulfilled within the promised timescale and to the high-quality standards we have become known for.

On completion of the order we remain at full disposal should customers require any further assistance, maintaining regular contacts throughout the life cycle of the refrigerated vehicle so that we are always on hand to act quickly to any requests, whether it be a repeat, maintenance and service, adding another vehicle to their fleet or replacing the existing van following many years of service.

Make An Enquiry

Our team is available to discuss your fridge van requirements and prepare a bespoke proposal to create the perfect temperature controlled vehicle for your business. Simply complete the form below and we will be in touch very shortly. Fields marked with * are mandatory.

Accreditations
  • Winner Manufacturing Excellence Award
  • Volkswagen integrated partner
  • Toyota Trade Plus
  • investors in people
  • ISO 9001
  • VCA Approved Product
  • SMMT motor industry