We hold a commitment to the quality of our refrigerated vehicles. Holding an up to date ISO 9001 accreditation, we are able to demonstrate our active interest in the quality management systems in place within our production and therefore the quality of the refrigerated vehicles we manufacture. ISO 9001 specifies requirements for a quality management system where we can demonstrate our ability to consistently provide products that meet customer requirements and also aims to enhance customer satisfaction through the effective application of the system.
As we strive to manufacture and supply an industry-leading refrigerated vehicle service, it is only fitting that we adhere to the world’s leading quality management accreditation as a business, committing to the satisfaction of our customers and value their repeat business with us.
Some of the major quality management principles we focus on are a strong customer focus, the motivation and implications of top management and the continual improvement of the process approach. It has only been possible to grow as a major supplier in the refrigerated vehicles market by constantly meeting customer requirements and striving to exceed their expectations. By making sure our service and products are delivered to a high standard, it has enabled us to maintain repeat business and relationships with our customers, gaining their confidence in our refrigerated vehicles as a valued asset in their everyday business requirements.
We value every aspect of the customer interactions with us, from initial enquiry, to the way we deliver our quotations, answer any questions a customer may have on the product, securing the order, processing the order through our in-house manufacturing facilities, quality checking the refrigerated vehicle before delivery, keeping the customer updated throughout the process, the delivery experience for the customer and the aftercare following the life span of our refrigerated vehicles. We see every interaction as an opportunity to enhance the customer experience which in return increases their loyalty and satisfaction, enhancing our reputation as a trusted supplier of temperature controlled vehicles in the industry.
As a business we always make time to research the market and understand customers’ needs and expectations as they evolve with time. The expert knowledge we gain is clearly communicated across the business, so that every member of our team, from office based staff, to workshop teams, delivery drivers and even our suppliers feel valued within the business and strive to perform to the best of their abilities to match the respected reputation of the organisation.
Our team is available to discuss your fridge van requirements and prepare a bespoke proposal to create the perfect temperature controlled vehicle for your business. Simply complete the form below and we will be in touch very shortly. Fields marked with * are mandatory.